top of page

Booking Terms and Conditions

Please note, by booking a course or class with us you are agreeing to our terms and conditions. 

We reserve the right to change these terms and conditions at any time. Any changes are in immediate effective from being posted on our website. It is your responsibility to check our terms and conditions whenever you use the website or online booking system. Your continued use of the website will signify your acceptance of our latest terms and conditions. 

 

Cancellation Policy  

 

Places on our courses and classes are limited.  

Please check the dates and class or course content BEFORE booking to ensure it is suitable. 

We regret that we cannot offer refunds or transfers to another date on any of our courses if you are unable to attend the date you have booked for any reason with the exception of the following:- 

  • If you have to cancel your place because you contract Covid 19 and have to self-isolate during the time the class/course will run or reasonable travel time to our location 

 

  • Having someone living in the same place as you test positive for Covid 19 and requiring you too self-isolate. 

 

  • If Silver Clay Academy have to move the class dates and you cannot commit to the new dates. 

 

  • If the government prohibits travel away from your home in your local area. 

 

  • If the government imposes restrictions which prevent people traveling to our location. 

 

  • Proof of your reason for cancelling will be required to generate a refund and an admin fee of £25 will be deducted from the refund amount.  

If you cannot attend the course, you may request to transfer your place to someone else you know. Please let us know the attendees name has changed and their email address, as soon as possible so we can send them the joining instructions. 

If you are booked on a class or course and you do not turn up on the day for any reason without contacting the Academy before it runs, no refund will be given. 

Please always phone 07887994369 to let us know if you can’t attend or are going to be late. 

Our class descriptions on the website explain the content of the class, access arrangements, the level of previous experience required and any additional costs or purchases you may incur in attending the class.  

It is your responsibility to ensure you book on a relevant class and fully understand what is involved, including additional costs you will have to pay and our terms and conditions before you book. By booking and paying for a class, you confirm your agreement to these terms and conditions. 

Health and Safety Rules 

If you turn up and we consider you to be incapable of working safely due to alcohol, drugs or general ill-health or fatigue, you will be excluded from the class with no refund. We reserve the right to exclude any student we feel may be a danger to themselves or other students. 

All our classes are professionally run and most involve hot work – butane or propane torches – chemicals and/or acids, spinning equipment and heavy tools. Students must come dressed appropriately for this environment. Closed in shoes, NO SANDALS, FLIP FLOPS ETC are allowed in the studio. Floaty, flammable fabrics should not be worn, dangling sleeves, scarves etc. are also a hazard. Aprons will be provided on the day to protect your clothes but it is prudent to wear clothes you are not worried about getting dirty. 

Some activities require you to wear protective goggles and/or masks. All health and safety rules must be observed at all times. If you arrive at the studio wearing inappropriate clothes or open shoes/sandals you will not be allowed to participate in activities involving hot work, chemicals or heavy tools. This is for your safety so please ensure you have a professional approach when you attend our classes. 

We strongly suggest you take out travel insurance and check if this covers the class costs should you have to cancel. 

Courses that are held at The Westridge Studios will be on the second floor in the Creative Studio, which is only accessible via stairs. Should you need alternative access please do get in contact as soon as possible and before booking, so alternative arrangements can be made. 

If we have to cancel a class or course 

Occasionally we may have to cancel a course. You will always be offered the choice of an alternative date or a refund. We will give you as much notice as possible, however, we cannot be held responsible for your travel or accommodation costs. 

When you book a place, you are agreeing to the above terms and conditions. 

Coupon Usage 

Coupons offering a discount are only valid for the specific classes, courses or products specified. They have a limited life and once they have expired, they can no longer be used. Once a class, course or product is sold out, the coupon can no longer be used for that item. Full payment is required at the point of booking. Once a discounted class or course has been booked and paid for, it is subject to our standard cancellation policy. In the event that a class or course is cancelled by Silver Clay Academy a refund will be given for the amount paid, not the full value of the class. 

Gift Vouchers 

Voucher redemption.

To redeem your gift card please email me at info@silverclayacademy.co.uk

quoting the name of the person that brought the gift card, your name and the unique reference number, along with the date/ workshop that you would like to attend and I will book you on. ( please note dates subject to availability)

Services must be pre-booked. Vouchers can be redeemed by phone, by email, or in person only. There is no option for online or email redemption. Redemption contact details are provided on the voucher.  

 

Refunds. Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. No change or credit given in the event that the voucher value exceeds the total cost of the course – for example where a £100 voucher is used to purchase a £95 course. Vouchers are non-refundable and cannot be exchanged for cash in part or full. 

 

Monetary vouchers. Monetary vouchers can be used for part or full payment of an online or short course only. If the course cost exceeds the amount of the gift voucher, the balance must be paid in full by credit or debit card at the point of booking. No credit or change will be given on the unused portion of the Voucher 

 

Course availability. Bookings Subject to availability. Silver Clay Academy does not guarantee that spaces will be available on courses. Spaces are only secured once a course has been booked, so it is recommended that you book as early as possible to avoid disappointment. 

Transfer. Vouchers are non-transferable and cannot be exchanged for cash. 

Lost or stolen vouchers. Lost, stolen or destroyed gift vouchers will not be exchanged or refunded. 

Cancellation. In the unlikely event that a course needs to be cancelled by Silver Clay Academy, a new gift voucher shall be issued and shall be valid for a further 12 months. In the event that a course is cancelled by a voucher holder no refund shall be given. 

 

The terms and conditions of this gift card shall be amended at any time at the discretion of Silver Clay Academy and shall be binding on the customer. 

 

Disclaimer 

The content of this website and all information given to you by the Silver Clay Academy is for your general use and information only. We reserve the right to change any of our content at any time. The Silver Clay Academy is not liable for any use of the website or reliance on the content, nor are we liable if the website is unavailable for any reason.

 

Course content including course guides sent after the events are for personal use only for event attendees, and should not be shared, used for commercial purposes or re-distributed in any form.

bottom of page